UI Design and Prototyping

Developed character profiles, personas, and user flows

Designed low-fidelity sketches and paper prototypes, mock-ups and wireframes, and high-fidelity test pieces

Iterated designs based on research insights; updated style guides and design specifications

Information Architecture and Interaction Design

Mapped interaction flows and designed information architecture for current systems and new experiences

Created system diagrams and service maps to improve team understanding and communication when interfacing with other complex technologies

Engineering and Product Collaboration

Paired with software developers to update interfaces from redlines and design specifications, modify the live app, and validate usability and accuracy

Collaborated with product team on JIRA story and bug creation, team performance tracking, feature ideation, design feasibility, cost-benefit analysis, comparative analysis, outreach and user training

Research and Testing

Evaluated appropriate research methodologies – exploratory surveys, card sorts, behavioral mapping, word-concept association, cognitive task analysis, and edge case error analysis to ensure safety

Led multidisciplinary team in interviews, moderated usability testing, results synthesis and solution ideation

Analyzed results with affinity diagrams to identify and prioritize pain points and focus design decisions

Leadership and Facilitation

Fostered inclusion by leading interdisciplinary team through the user-centered design process

Facilitated design studios and software architecture design exercises with product teams

Cultivated consensus through expert panel discussions and requirement definition workshops

Customer Focused

Established open communication with key users and stakeholders to increase trust, enable continuous interface improvement, and ensure support of primary goals

Coordinated with expert users and laboratory stakeholders to manage hardware acquisition

Applied accessibility principles to ensure inclusive design

• Updated design artifacts to bridge year-long gap in UX representation on Agile team. Select semi-structured interviews confirmed or invalidated previous research

• Conducted exploratory research via informal surveys, cognitive task & error analysis, and extensive interviews in multiple rounds with a variety of user types & a refocused primary user group to support changing business goals

• Analyzed results using affinity diagrams to identify differences and similarities between user types to focus design choices that could benefit the most people in the shortest amount of time

• Developed character profiles, user flows, low-fidelity paper-and-pen prototypes, and wireframes

• Performed rapid usability testing to validate off-the-shelf open-source code prior to engineering integration, saving development resources

• Designed high-fidelity prototypes and developed a usability testing plan

• Iterated designs based on research results; updated style guide and design specifications

• Led an interdisciplinary team in task-based usability testing and results synthesis, and engaged development team in solution ideation

• Created system diagrams and service maps to promote communication and understanding about the complexities of interfacing with other technologies

• Facilitated design studios and software architecture design exercises with the product and development team, and an expert panel discussion and requirement definition workshop with stakeholders to gain buy-in

• Provided red lines to a team of 10 software developers and paired with developers to update the live app, troubleshoot, and validate usability and accuracy

• Collaborated with product management on solution development, comparative analysis, JIRA story and bug creation, performance tracking, outreach and user training

• Cultivated communication with users to increase trust and continuously iterate on interface elements

• Designed initial prototype, sketches, mock-ups and information flow diagram from cognitive & behavioral mapping and expert consultation

• Conducted multiple rounds of iterative usability testing and results analysis to rapidly update prototype and reduce project budget and schedule risk

• Fostered inclusion in user centered design process by leading a multi-disciplinary team in results synthesis and solution ideation

• Collaborated with six software developers to update the app from design specs and outlines, and to validate usability and accuracy

• Validated the launched app with an expert user in a simulated lab environment

• Supported the development team by making UI updates in the codebase, paired with developers to troubleshoot and implement interface improvements

• Maintained regular communication with the key users and stakeholders to earn trust and increase comfort with the app and ensure improved functionality continued to support primary task goals

• Follow-up research used card sorts, word-concept association, and error-analysis to iterate on UI elements and inform detailed design decisions to ensure safety of all stakeholders

• Coordinated with expert users and laboratory stakeholders to manage hardware acquisition and deployment scheduling

Designed a mobile app for the coming autonomous vehicle landscape enabling transportation access to those of all income levels, sponsored by Intel

• Acted as Project Manager in addition to performing research, usability testing, and report authoring

• Research methods included a 72-article literary review, 152-respondent survey and user interviews

• Ideation included sketching, affinity diagrams, assumption and design requirement definition

• Persona development empowered empathetic prototype creation, followed by continuously iterative task-based user testing with an average 4.4/5 task ease rating

• Test results reported as a service blueprint and updated user stories

Originated research, ideation, prototype creation, testing, and iteration for a system that improves dental health.

• Methodology included survey, sketching, persona development, user interviews, and prototype task evaluation

Created a test kit, carried out initial screener and a 10-user between-subjects task-evaluation usability test for the Lists feature of the Recreational Equipment Inc (REI) website.

• Reported results summary of successes, pain points and recommendations, and a System Usability Scale (SUS) average score of 73.3

Collaborated in a research study cataloguing of the landscape of motivational cues used by 45 health-related mobile apps, and their effectiveness in causing behavior change

Generated wireframes, user stories, feature lists and a business plan for a mobile app that promotes efficient urban space usage and decreases traffic congestion by matching drivers needing parking with those with extra spots.

• Projected annual revenue reaching $2.5 million in year five of operation

Developed and conducted an experimental research study to test the effect of handedness of instruction and handedness of trainee on the quality of learning, analyzed results for statistical significance

Synthesized requirements into 40+ test plans, executed testing over hundreds of flights, evaluated results and prepared reports for 11 experimental test programs. Mentored five early-career engineers in similar tasks.

Engineering project lead for 737ecoDemonstrator developmental technologies project. More than 15 new technologies tested to improve fuel efficiency 1.8% or up to $24 million per year for US-based 737s.

• Coordinated test activities across six technical groups, operations, and 14 engineering direct reports

• Managed test requirements growth, risks, and opportunities between engineering and management stakeholders to find technical solutions and define requirements and schedule

• Acted as cost account manager, coordinating with finance and management

• Presented to director level independent review board regarding test readiness and safety considerations

• Represented department in regular status meetings, reporting to and from my teams

• Aided in development, documentation and management of over 30 operating limitations of the complex multi-system test

Consulted on development of LabVIEW-based data monitoring software and department-wide new-hire wiki.

Led 787-8 multiple international agency testing validation program with Europe, Japan, Canada, and Russia.

• Planned testing directly with agencies, preformed testing and accompanied regulators during travel

• Conveyed agency requirements with other test teams and regulatory administration department

• Analyzed test data, coordinated data presentation and production of final report

Managed post-test data processing to ensure on-time delivery to customer for billions of test data points.

• Coordinated between test teams, instrumentation and customers to ensure tool setup and functionality

• Trained team members and customers in procedures, processes and tool use

• Defined specifications for continued supported of data management tools

• Documented procedures and processes, problems, intermediate work-arounds and long-term solutions