Airline Crew Scheduler
Enterprise WebApp
Exploratory Research | Information Architecture | UI & Interaction Design
Role: Product Designer
Duration: 6 weeks
Tools: Figma, FigJam, Miro, MS Office Suite
Overview
An airline needs to update their mainframe-based crew management application to enable modifications for union contract and government regulation changes, reduce user training time, and automate select processes.
User Pain Points
Antiquated tool is difficult to maintain
Existing UI requires years of training
Most tasks are manual, risking error
Solution
A variable-access browser-based portal leveraging familiar UI patterns and automation where possible.
My Role
Gathered requirements, developed wireframes, iterated designs with client product owners.
Process
Conducted interviews with users and subject matter experts (SMEs).
Reviewed existing systems and interfacing processes with SMEs.
Analyzed language and task flows for simplification and modernization opportunities.
Ideated and sketched possible solutions.
Designed wireframes using corporate branding and other internal apps’ interaction patterns.
Iterated designs with SMEs and product owners.
Designs have been de-branded as the product is not available publicly.
Takeaways
For complex systems, it can be beneficial to begin the visualization process prior to capturing all of the requirements.
When access to current users is limited, former users and SMEs can substitute in the interim.